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Shipping & Return

RETURNS POLICY

Thank you for shopping with Fire Gear Outfitters. We strive to provide you with the best shopping experience possible. Please review our return policy carefully before making a purchase.

  1. Eligibility for Return:

    • We accept returns only under the following conditions:
      • The item received is incorrect or different from what was ordered.
      • The manufacturer agrees to accept the return, subject to their terms and conditions.
      • In the event he item is damaged or defective upon arrival we will guarantee a replacement or facilitate the repair with the manufacturer.

  2. Initiation of Return:

    • To initiate a return, please contact our customer service team within 5 business days of receiving the item.
    • Returns requested after 5 business days may not be accepted.

  3. Return Process:

    • Upon approval of your return request, we will provide you with instructions on how to return the item.
    • Items must be returned in their original condition and packaging, with all accessories included.
    • Any return shipping costs will be the responsibility of the customer unless otherwise specified.

  4. Refund Policy:

    • Refunds will only be issued in the following circumstances:
      • If we have shipped an incorrect item from what was ordered.
      • If the item is damaged or defective upon arrival.
      • If the manufacturer agrees to accept the return, subject to their terms and conditions.
    • We reserve the right to inspect the returned item before issuing a refund.

  5. Restocking Fee:

    • If a restocking fee is applied by the manufacturer for returned items, this fee will be passed on to the customer.
    • The restocking fee amount will be communicated to you before processing the return.

  6. Exceptions:

    • We may make exceptions to this policy on a case-by-case basis, at our discretion.
    • Any exceptions granted will be subject to review and approval.

  7. Non-Returnable Items:

    • Certain items may not be eligible for return due to hygiene reasons, safety concerns, or other restrictions. These items will be clearly marked as non-returnable on the product page.

  8. Refund Method:

    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 5 business days for the refund to be processed and reflected in your account.

  9. Contact Us:

    • If you have any questions or concerns regarding our return policy, please contact our customer service team for assistance.

By making a purchase on our website or through a custom quote, you acknowledge that you have read, understood, and agreed to abide by the terms of our return policy. We reserve the right to update or modify this policy at any time without prior notice.

SHIPPING

Thank you for choosing Fire Gear Outfitters for your shopping needs. We aim to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. Please review our shipping policy carefully before placing your order.

  1. Shipping Methods:

    • We utilize all major shipping carriers, including but not limited to UPS, FedEx, DHL, and USPS, to deliver your orders.
    • Shipping methods available may vary depending on the destination, package size, and weight.

  2. Processing Time:

    • Orders are typically processed and shipped within 3 business days of payment confirmation.
    • Please note that orders placed on weekends or holidays may experience slight delays in processing.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method.
    • Shipping rates will be displayed during the checkout process before finalizing your order.

  4. Estimated Delivery Time:

    • Estimated delivery times vary depending on the shipping method selected and the destination.
    • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

  5. International Shipping:

    • We offer international shipping to select countries. Additional shipping fees, taxes, and customs duties may apply.
    • International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
    • Fire Gear Outfitters does is not responsible for any import or export duties.

  6. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete.
    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  7. Shipping Insurance:

    • Shipping insurance is available for purchase during the checkout process to protect your order against loss or damage during transit.
    • We recommend adding shipping insurance for valuable or fragile items.

  8. Order Tracking:

    • Once your order has been shipped, you will receive a tracking number via email to track the progress of your shipment.
    • Tracking information can also be accessed through your account dashboard on our website.

  9. Delivery Attempts:

    • The shipping carrier will make multiple attempts to deliver your package to the provided shipping address.
    • If delivery attempts are unsuccessful, the package may be held at a local distribution center for pickup or returned to us. Additional fees may apply for redelivery attempts.

  10. Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier disruptions may cause shipping delays.
  • We apologize for any inconvenience caused by shipping delays that are beyond our control.
  1. Contact Us:
  • If you have any questions or concerns regarding our shipping policy or your order, please contact our customer service team for assistance.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by the terms of our shipping policy. We reserve the right to update or modify this policy at any time without prior notice.
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